Josh Klipping Relationship Banker
Josh Klipping—relationship banker at Bankers Trust’s Windsor Heights branch, provides the utmost quality of customer service, no matter the customer.
“I use a variety of information to help my customers because every person has a different need,” Josh said. “I also provide the Bankers Trust standard of customer service. I see this as friendly, knowledgeable service that is a balance between professionalism and making the customer feel at home.”
Josh has spent four years at the bank establishing and strengthening relationships with all of his customers.
“Every time a customer comes in, they’re greeted by someone who knows them,” he said. “I know most of my customers by name as soon as they walk in the door.”
Josh strives to completely understand his customers and their needs.
“My role requires listening and having a wide range of knowledge to make a valuable recommendation or provide solutions to meet my customers’ needs,” Josh said.
Josh uses his knowledge to serve as a contributor to the Bankers Trust Education Center’s Personal Finances category.
“I enjoy writing for the Education Center because I can communicate my knowledge in a different way than I usually do with my customers,” he said. “I attribute my expertise to my everyday experience in working with customers and also the various trainings I’ve been able to complete through the bank.”
With Josh’s focus on his customers, he truly believes the Bankers Trust customer service experience is unparalleled.
“Our customer service is unforgettable no matter which location you go to,” Josh said. “When I started at the bank, I was taught that the most important thing people hear is their name, so I make it a point to use my customers’ names as much as I can. It makes them feel valuable and shows that they’re not just another account.”
Josh Klipping is a relationship banker at the Windsor Heights branch at Bankers Trust. He joined Bankers Trust as a consumer services representative in 2014 and moved to his current position in 2017. In this role, Josh assists customers with an array of banking needs, from opening accounts to applying for loans.
Outside of the bank, Josh is volunteers with Kids Fest and serves as a youth pastor at his church. In his free time, Josh enjoys playing ping pong and basketball with the kids in his youth group and watching sports with friends. He is passionate about social justice issues and enjoys reading authors such as Toni Morrison and Ta-Nehisi Coates.