Heather Bahe Vice President, Consumer Lending Manager
Heather Bahe, VP—Consumer Lending manager, has diverse experiences from her 14-year tenure at Bankers Trust. She not only has a broad knowledge of the bank’s operations, but also lending, branch administration and relationship banking. All this experience helps her contribute to the Bankers Trust Education Center.
“Having the knowledge of how everything comes together at the bank, in addition to the lending background I have, helps me immensely in writing my Education Center articles,” she said.
She enjoys being an expert contributor to the Education Center’s Credit Management category because it is unlike anything she has done in previous roles.
“The Education Center takes me out of my comfort zone,” she said. “It also gives me access to directly communicate with customers and those who read my articles by allowing me to write about important topics in my industry.”
Heather and her team work with nearly every department within the bank and are responsible for all central underwriting.
“Every day I’m at the bank, I learn something new, which is something I’m passionate about,” she said. “I like working with different departments because it makes my work engaging and diverse.”
She also partners with the Residential Real Estate team to handle piggy back loans for their first mortgages. Along with that, she works with Compliance to ensure everything her team does follows regulations.
When Heather comes to the bank every day, she continuously ensures that customer service is the number one priority. She appreciates the Bankers Trust difference.
“Throughout my tenure at the bank, I’ve been at different levels,” Heather said. “Even while working with internal customers in my role today, we provide excellent customer service. Internally and externally, we go above and beyond to make sure we do the best we can for our customers. I think this makes Bankers Trust unique.”
Heather Bahe joined Bankers Trust in 2004 as a relationship banker at the East branch. She moved to the Branch Administration Department four years later and received a number of promotions before being named to her current position of vice president, consumer lending manager in 2014. In this role, Heather supports the consumer lenders in Des Moines, Cedar Rapids and Phoenix to ensure compliance and provide direction on underwriting, process development, operational efficiency, system administration and data analytics. She also monitors the oversight of quality control functions as they relate to regulatory requirements, internal audit and federal examinations. Heather’s experience in the banking industry began years before she joined Bankers Trust, as she previously held positions at Gateway Savings Bank in Ankeny and MidwestOne Bank in Pella.
Outside of her responsibilities at Bankers Trust, Heather enjoys spending time with her husband, Jim, and three children, as well as volunteering at Ankeny Community Schools, Best Buddies of Iowa and the United Way Women’s Leadership Council.